Your support or service request ticket can have up to four status types assigned: Open, Pending, Resolved, and Closed. Here is a brief explanation of each ticket status.
Open - A new submitted ticket, or a ticket that has not yet been "picked up" or "assigned" to a support agent.
Pending - A support ticket that has been "picked up" or "assigned" to a support agent; or a ticket's solution that is currently being worked on.
Resolved - A support ticket where a solution has been reached, or a request for service/support has been fulfilled and client notified via completion message.
Closed - A support ticket which has been determined as "no further work needed" by a support agent.